When to Call Emergency Services

When to call Emergency Services

The Emergency Services (ES) telephone number is available if you or someone else is experiencing a mental health and/or substance abuse emergency or crisis. 

Some examples of emergencies include:

• Someone who is depressed and having suicidal thoughts.
• Someone is hearing voices that are telling him to hurt himself/herself or others.
  

Suicide Prevention Resource Center

What to expect when you call Emergency Services

When you call the Emergency Services phone number, a clinical staff person will immediately ask you for your name, address and telephone number.  If you are calling for someone else, the ES clinician will ask for the same information for that person.  It is important that the ES staff person have that contact information immediately in case s/he has to send immediate assistance or the telephone connection is broken.

If you are calling for another person, the ES clinician may ask if it is possible to speak to that individual.  If it is not, they will continue to collect information from you.  The ES clinician will conduct a risk assessment based on the information gathered and provide immediate directions and recommendations

Insurances Accepted

• Medicaid covers all of the behavioral health services provided by NRICS.
• Medicare and private insurances cover most professional services, such as psychiatry, nursing, and psychotherapy.
• Self-pay options are available for clients with no insurance.
• Self-pay options are also available for services not covered by Medicare and private insurance.

In addition, NRICS has many special contracts and grants that support services for individuals and families who do not have insurance and/or the ability to pay for services. 

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