NRI Community Services - Caring for Community

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Intake Line: 235-7121
Main Line: 235-7000
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Accredited Commission on Accreditation of Rehabilitation Facilities (CARF)

Member
United Neighborhood Centers of America (UNCA)

and the Fund for Community Progress

NIATx Grant

February 2007

Goals and Measures

Families seeking access to Children's Intensive Services have children with serious emotional disturbance who are at-risk for out-of-home placement.

Given the distress experienced by families who are seeking our services our goal is to reduce the waiting time between first telephone contact and assessment.

Changes Implemented

Expanded the Assessment Team from three staff members to include the entire clinical team (25 staff members)
Installed a telephone in Disposition Room so staff are immediately notified of a new case
Implemented a waiting time tracking sheet
Team Managers used waiting time tracking sheets to follow up on new cases assigned to their teams
Trained all clinical staff on the definition of "aggressive outreach"

Impact

The baseline data for waiting time between first contact and assessment improved by 15%. (average for June - August 2005 compared with average for December 2005 - January 2006)

That's a 15% Improvement in waiting time!